Shipping policy

🚚 Glame It Beauty – Shipping Policy

Last updated: May 2026

🌸 Processing Time

All orders are lovingly packed and shipped from Auckland, New Zealand. Orders are processed within 1 – 3 business days after payment is confirmed. Processing times may be slightly longer during holidays, new-product launches, or sales events. Once shipped, you'll receive an email with tracking details.

🇳🇿 Domestic – New Zealand

Standard Tracked Shipping

• Delivery time: 5 – 8 business days after dispatch
• Cost: NZ $6.00 for orders below NZ $80
• Includes full tracking and optional signature on delivery

Free Shipping

• Automatically applied on orders NZ $80 and up

All NZ orders are shipped via NZ Post Courier or Aramex NZ, depending on location. Rural or remote addresses may take a few extra days for delivery.

🇦🇺 Australia – Tracked Shipping

Standard Tracked Shipping

• Estimated delivery: 6 – 10 business days after dispatch
• Cost: AU $18.00 for orders below AU $100

Free Shipping

• Automatically applied on orders AU $100 and up

All parcels include tracking and ship via NZ Post International Tracked.

🌍 International Shipping

We ship to selected international destinations. As we are based in New Zealand, international shipping costs vary depending on your location.

A NZ $50.00 estimated shipping fee is charged at checkout. After your order is placed, we'll be in touch with the final shipping quote — any overpayment will be refunded, and any shortfall will be invoiced before dispatch.

Estimated delivery: 7 – 14 business days after dispatch (depending on destination). Transit times may vary due to customs clearance or local postal delays.

📦 Order Tracking

Once your order is shipped, you'll receive an email with a tracking number and direct tracking link. Please allow 24 – 48 hours for courier systems to update tracking data.

🏠 Address Accuracy

Please double-check your shipping address before completing checkout. Glame It Beauty is not responsible for orders delayed or lost due to incorrect address information. If you spot an error after ordering, contact us immediately at support@glameit.com — we'll do our best to assist before dispatch.

💰 Customs, Duties & Taxes

International orders may incur customs fees, import duties, or taxes set by your country's regulations. These charges are the customer's responsibility and are not included in product or shipping prices. Please check with your local customs office before ordering.

📭 Lost or Delayed Parcels

While we use trusted couriers, unexpected delays may occur due to weather, customs, or postal disruptions. If your parcel appears delayed or lost, first contact the courier using your tracking details. If unresolved after 7 business days, please email us and we'll help investigate or arrange a replacement where possible.

🚫 Non-Deliverable Packages & Returns

If a parcel is returned to us due to an incorrect address or non-collection, we can reship it once reshipping fees are paid. Refunds for returned packages follow our Returns & Refunds Policy and apply only to unopened, resellable products.

📞 Questions?

Need help with an order or tracking update? Email us anytime at 📧 support@glameit.com — we're happy to help.